FAQ

WORKSHOPS

Where are the workshops held?

Our workshops are held at the Play Retreat studio located at 231 Bain Street, #02-25, Bras Basah Complex, Singapore 180231. For directions to Play Retreat, please visit our store location page.

 

Are all the materials included? Any additional costs? 

Unless otherwise stated, all materials will be provided. The amount that you paid on our website is the final cost. You will not need to pay for anything else, unless you have broken our studio rules (e.g. not following instructions, resulting in wastage or spillage) or choose to top up for additional materials on the day of the workshop itself. 

 

Can I find out what will be taught and what I will make during the workshop?

Yes of course! Please click on the workshop that you are interested in from this page and read the workshop description thoroughly. We include all the information in each individual workshop listing.

 

Do I need to bring anything to the workshop?

Nope! Just bring your creative self and an open mind.

 

What should I wear to the workshop?

As it can get a little messy and dirty working with art materials especially resin, we advise wearing old clothes as resin cannot be washed off once it comes into contact with fabric. An apron will be provided to protect your clothing but we cannot guarantee that fully so do bring a set of old clothes to change into.

 

Do I need prior experience to attend the workshops?

Unless otherwise stated, our workshops are catered to beginners with no need for any prior experience. It's a bonus if you already have already started working with resin - you can challenge yourself to be better during the workshops.

  

Is there a minimum age requirement to attend the workshops?

Unless we state it is a "kid-friendly" workshop, all our workshops are meant for participants above the age of 16 years old.

If we have stated that it is "kid-friendly" workshop in the description, please take note that the minimum age requirement is 7 years old.  

 

Who will be conducting the workshop?

All workshops at Play Retreat are conducted by our studio teachers who are trained under our founder Elaine. Please visit our About page for more information.

 

Will I be able to continue making art / jewellery on my own at home?

Yes, most definitely! Our workshops are designed to make it easy for you to work from home once you have acquired the necessary skills. We sell the materials in our store, as well as starter kits for you to continue playing at home.

 

I booked a workshop for myself. Can my friend accompany me to the workshop, even though she is not taking part in it?

Only workshop attendees will be allowed into our workshop area to learn and play. If your friend has not booked a session with us, he or she will not be able to sit in beside you to wait for you or accompany you. Exceptions are only allowed for kids that require parental accompaniment (subject to approval).

 

Can I bring my own materials or creations to the workshop to work on during the class?

If you want to bring your own materials to be used for the creation of the product(s) in our class, please check with us prior to the workshop. We may or may not allow it, depending on whether it is in line with what we are doing during the workshop.

However, you will NOT be allowed to bring your own work made outside the workshop to finish, sand or experiment at our workshop. Even if you have finished the class early, you are not allowed to use our space, tools or materials to work on your own personal work or anything not pertaining to the class.

If you require help or guidance for a specific project that you are working on, please enquire with us us for a private session.

Students who are unreasonable and abuse the use of our space and tools or materials will be asked to leave.

 

I've signed up for a workshop but am unable to make it. Can I ask for a refund or can I reschedule my slot?

We do not allow cancellations or rescheduling once an order has been placed on our website (which includes workshop bookings). So please check to make sure that you can absolutely make it for the workshop slot before you proceed to book.

 

WORKSHOP FOR KIDS

Are your workshops kid-friendly? What is the minimum age for kids? 

Some, but not all our workshops are kid-friendly. To check if a particular workshop is suitable for kids, kindly click on the specific workshop - kid-friendly workshops will state that it is "kid-friendly" in the description. Alternatively, you may browse all our kid-friendly workshops here.

For kid-friendly workshops, the minimum age requirement is 7 years old.  

 

I booked a workshop for my kid(s). Can I accompany them to the workshop?

We advise you to book a slot for yourself if you are planning to have a parent-child bonding session.

However, if you wish to accompany them for valid reason(s), please drop us an email to enquire and we will do our best to accommodate, subject to approval and space availability.

 

Is the resin safe to use? Is it safe for kids to use? 

Rest assured that in all our kid-friendly workshops, we only use certified non-toxic resin, which is safe to use at home without the need for respiratory masks. The resin that we use is totalCAST, ASTM certified (D-4236) non-hazardous and non-toxic, and is safe for older kids (under strict guidance of proper handling, i.e. adult spervision) as there are no fumes emitted at ambient temperature. totalCAST resin is also free of BPA (unlike the other resins), and according to our experience and customer feedback, it works well for most people, even those with high levels of sensitivity.

However, if you are known to be allergic to resin of any form, we do not recommend you to join the workshop. Participants must follow our safety instructions to avoid any harm. We will not be liable for any damages or allergic reactions caused during the workshop.


I would like to purchase resin. Which is the best?

For more information on resins, please refer to the FAQ here (scroll down).

 

CORPORATE / GROUP BOOKINGS

Any discounts for group bookings?

Yes! For group bookings of 5 or more pax for an already scheduled workshop in our calendar (not a custom or private workshop), please email us for a special rate.

 

Do you offer custom, private or corporate workshops?

Yes we do! Our most interesting one to date was a hen party workshop. 

We can customise workshop experiences to your needs as well. So if you are planning a product launch, we can also customise an experience for your customers around your brand.

Please fill up the enquiry form and we will get back to you as soon as possible.

 

Any discounts for large groups of corporate bookings?

Yes. Discounts vary depending on workshop type, level of customisation and no. of pax.

Please fill up the enquiry form and we will get back to you as soon as possible.

 

How many pax can your studio accommodate?

Our studio space can accommodate up to 12 pax. If you have more than 12 pax, we will be happy to conduct the workshop at your office / premises.

 

Can you conduct the workshops at our office / premises?

Yes we can, but you will need to provide tables and chairs in your office / premises. An offsite fee will be charged.

 

ORDERS

How long does it take for my order to be shipped?

Please visit our delivery and returns page for more information on your order dispatch time.

 

I placed an order but changed my mind. Can I cancel it?

Once an order is placed, no cancellation is available.

 

I've opted to pick up my order from the store. So when can I pick up my order?

Please visit our delivery and returns page for more information on your order pick up time.

 

What types of payment do you accept?

At the moment, we only accept payment via PayPal, debit or credit card via our secure checkout process.

If you would like to pay in cash, you are advised to drop by our retail store during opening hours to make your purchase.

 

Do you offer gift wrap?

All our jewellery and gift items come with their own branded packaging (shown in each item's listing), which is suitable for personal use or gifting.

We do not offer gift wrap for resin, silicone and resin pigment supplies.